Our Policies &
Guest Guidelines
To ensure a serene, safe, and premium experience for everyone stepping into our tropical sanctuary in Galle, we kindly ask that you review our house rules and stay agreements.
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Booking & Payments
To secure your reservation, a 50% deposit of the total accommodation fee is required at the time of booking. The remaining balance must be paid in full 14 days prior to your arrival date. We accept all major and secure bank wire transfers.
Identification & Compliance: To comply with local Sri Lankan regulations, all arriving guests must present a valid passport, visa, and government-issued identification upon check-in.
Long-Term Stays: For your protection and to ensure the security of your stay, Guests reserving a stay for a duration of 1 month or longer will be required to sign a brief, standardized residential stay agreement upon arrival. This formality ensures clarity and peace of mind for both our guests and the property.
Cancellations & Refunds
We understand that travel plans can shift. Our cancellation tiers and non-arrival guidelines are outlined below:
Full Refund (100%)
Cancellations made up to 30 days prior to scheduled check-in will receive a full refund.
Partial Refund (50%)
Cancellations made inside this window will receive a 50% refund of total fees.
No Refund (0%)
Cancellations made under 14 days prior to arrival are entirely non-refundable.
Full Stay Charged (100%)
Guests who fail to arrive without prior written cancellation notice will be charged the full amount of the stay.
*We highly recommend purchasing comprehensive travel insurance to safeguard your booking against unexpected events.
House Rules & Occupancy
To maintain the peaceful luxury of our residential community, we kindly enforce the following guidelines:
Max Occupancy
Strict maximum of 4 overnight guests across our 2 premium suites.
Quiet Hours
Serene hours are strictly observed from 10:00 PM to 8:00 AM.
No Smoking
Smoking is strictly prohibited anywhere on the property.
Pets Policy
To keep our spaces allergen-free, pets are not permitted.
Guest Policy
To maintain the privacy and security of all guests, outside visitors are not permitted in the residential areas without prior authorization.
Children & Age Policy
For reservations and stay arrangements, guests aged 6 years and above are registered as adults. Children are classified as individuals between 1 to 5 years old.
Check-in & Check-out
Our standard times are optimized to allow meticulous cleaning and luxury preparation of the property:
2:00 PM
Lanka Standard Time12:00 PM
Lanka Standard TimeEarly arrivals must be arranged at least 48 hours in advance and are subject to villa availability. Late check-out requests should be made directly to the villa host the day prior to departure and may incur nominal fees.
Liability & Damage
Refundable Security Hold
A standard hold of $2000 USD or Main Guest's Passport is temporarily secured at check-in and fully released at the time of your departure.
Security Deposit Policy: Upon check-in, a pre-authorized hold will be secured as a security deposit against property damages. This hold will be released pending a clean damage inspection report of the suites and shared amenities, ensuring all utility and incidental balances are settled.
Any property damage exceeding the initial security hold amount remains the full financial responsibility of the registered guest and must be settled immediately upon assessment.
Personal Valuables & Liability: The management accepts no liability for loss, theft, or damage of personal valuables during your stay. For your peace of mind, every suite and the main property entrance are secured with locks.